At wholesaleboxes.co.uk, we want you to be completely satisfied with your purchase. This Refund & Returns Policy explains your rights and our procedures regarding returns, exchanges, and refunds.
1. Eligibility for Returns
- Items must be unused, in their original condition, and in the original packaging.
- You must notify us of your intention to return within 14 days of receiving your order.
- Custom or personalised products may not be eligible for return unless they are faulty or damaged on arrival.
2. How to Initiate a Return
To request a return, please contact our customer service team at [support@wholesaleboxes.co.uk] with your order number and details of the item(s) you wish to return. We will provide instructions and a return address.
3. Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty, damaged, or sent in error.
- We recommend using a tracked shipping service for your return.
4. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original method of payment within 5–10 business days.
- Shipping charges (if applicable) are generally non-refundable unless the return is due to our error.
5. Exchanges
If you need to exchange an item for a different size or product, please contact us. Exchanges are subject to product availability.
6. Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement, exchange, or full refund at no extra cost to you.
7. Non-Returnable Items
Certain items cannot be returned for hygiene or safety reasons (if applicable). This will be clearly indicated on the product page.
8. Contact Us
For any questions about our Refund & Returns Policy, please contact us at:
Email: [support@wholesaleboxes.co.uk]
Address: [13 ASHBY WAY,SIPSON, WEST DRAYTON LONDON,United Kingdom]